Shipping policy

Delivery Areas
We deliver within South Africa only.

Order Processing and Delivery Times
Orders are normally processed within 1-2 business days. Delivery generally takes 3–5 business days after dispatch, depending on your location. Business days exclude weekends and South African public holidays.

Any additional lead time for backordered products will be displayed before purchase. If an unexpected delay affects your order, we will contact you with an updated delivery estimate and available options.

Shipping Costs
Delivery is free for orders over R1,200 within South Africa. For orders of R1,200 or less, shipping charges are calculated using your delivery address and order details and displayed at checkout before payment.

Order Tracking
Once your order has been dispatched, we will send you a dispatch notification with tracking details where available.

Delivery Address
Please provide a complete and accurate delivery address and contact number at checkout. If you notice an error, contact us as soon as possible. Address changes may not be possible after dispatch.

Failed Deliveries
If delivery cannot be completed, our courier or customer support team will contact you to arrange the next steps. Any applicable redelivery charges will be explained before you agree to a further delivery attempt.

Damaged, Defective or Incorrect Orders
Please inspect your order on arrival and contact us promptly if items are damaged, defective, incorrect or missing. Include your order number, a description of the issue and photographs where available.

Please refer to our Returns & Refunds Policy for the applicable return process. This shipping policy does not limit your rights under applicable consumer protection law.

Ownership
Ownership of the goods remains with Klingspor Abrasives SA (Pty) Ltd until payment has been received in full.

Contact Us
For shipping enquiries, contact:

Email: info@klingspor.co.za
Telephone: +27 11 392 3030